FAQs

Yes we make sure our product availability is updated daily. On a rare occasion where a product has been mismatched then we will contact you to advise further availability and confirm how you wish to proceed.

Of course we can – if there is a particular bat you would like specific images/details for, then please do get in touch via email and we will be happy to assist

If we don’t have a specific item you are interested in depending on availability of stock from the manufacturer then yes we can order the item in for you.

We have over 1000 cricket bats in store – we love them!

Unfortunately we don’t price match because we believe our handpicking skills and expert knowledge as a cricket specialist store is second to none.

Believe it or not – yes we do! We travel all over the UK to hand select the best cricket bats from all the major manufacturers and as a result, our customers get the best performing bats for a fair price.

Once the order is dispatched – it can take up to 2 working days

When your order is dispatched you are sent an email to confirm that its on its way to you. Included in the email is the tracking number provided by DHL. If you click on the link https://www.dhl.co.uk/en/express/tracking.html and enter your referenc number then the full status of your order will be shown.

Yes we do – please get in touch via email if delivery is outside of the UK as delivery charge will be calculated by weight and dimensions of product.

In the unlikely event we send you the wrong product, we will refund the cost of return postage back to the card holder. Please send the product(s) back to us and once we receive the goods, we will dispatch the correct product and issue the postage refund.

If you find that the product is unsuitable please return it in its original condition unsed with all the packagaing and tags intact within 28 days of the receipt for either an exchange or refund. Please note – we don’t offer a free returns service so the postage will be paid by the consumer.

Please return order to:
Uzi Sports
Unit 109 Basepoint Business Centre
Rivermead Drive
SWINDON
SN5 7EX

We suggest you use a recorded method of carriage to return the goods to us as we cannot be held responsible for items lost or delayed in transit on the way back to us.

Firstly, we apologize if we send a faulty product as we do check each order we send out to customers. Please contact our customer service as soon as possible so we can resolve the matter. We will endeavour to make the proccess of replacemant as convinient as possible.

Visa Debit/Credit/Electron
Mastercard
Paypal

We do keep your name/address and records of previous orders. If you have ordered previously via the website, you should have an account with us which you can place an order more quickly. These records are strictly private and confidential.

When we request Pre – Authorisation on your card, our bank will check your card issuer that the name/address entered matches the one they have on file. We cannot accept payment without these two matching.